Common Issues and Solutions

Why do I see a red lock next to my indicators?

If you're an ElevenX customer and have connected your TradingView username, this is likely a visual glitch. Click the indicator — it should load as expected. If the issue persists, double-check that you've submitted the correct TradingView username. You may have lost access or connected the wrong account.

Please reach out via our Discord if the issue continues.

My indicators keep vanishing

If indicators disappear after loading, they may be crashing due to chart conflicts. Try removing them and re-adding with default settings to ensure a clean start.

My alerts aren't working

This is most often due to incorrect alert setup. Double-check your alert message, condition, and indicator version. If unsure, you can confirm the setup with our Discord support.

TradingView says I can't add your indicators?

TradingView's free plan allows up to 2 indicators at a time. If you see this error, it's not related to ElevenX but to your TradingView subscription tier. Our tools work perfectly with the free plan — but for using more than 2 indicators simultaneously, you’ll need a paid TradingView plan.